IT Support for Medical Practices in Jacksonville & St. Augustine
Secure, Reliable IT Support Built for Busy Medical Offices
IT Services Designed for Clinics and Private Practices
Medical practices rely on technology for scheduling, electronic health records, billing, and secure communication. Advanced IT Support provides managed IT support specifically designed for private practices and clinics throughout Jacksonville, St. Augustine, and Northeast Florida.
We focus on security, uptime, and responsiveness — so your providers and staff can stay focused on patient care.
Common IT Challenges Medical Practices Face
Healthcare offices have technology requirements that generic IT providers often overlook:
- Maintaining secure access to electronic health records (EHR/EMR)
- Supporting medical billing and practice management software
- Reducing downtime during clinic hours
- Secure remote access for providers and administrators
- Preventing ransomware and email-based threats
- Protecting devices across exam rooms and front office areas
Support for EHR & Practice Management Systems
Your EHR and practice management platforms must remain stable, secure, and accessible throughout the day. We provide IT support for many commonly used healthcare systems, including:
- eClinicalWorks
- Athenahealth
- Epic (community and outpatient deployments)
- NextGen Healthcare
- Kareo and Tebra
- AdvancedMD
We help ensure these systems are properly configured, securely integrated into your network, and accessible to providers whether in-office or remote.
Managed IT Services for Medical Offices
Our managed IT services provide complete coverage for medical practices:
- 24/7 monitoring and proactive maintenance
- Responsive helpdesk support for clinical and administrative staff
- Network and Wi-Fi management
- Device management and patching
- Vendor coordination with EHR and billing providers
With predictable monthly pricing, your practice receives consistent support without surprise costs.
Trusted by Jacksonville businesses
“Having used Advanced for my company for more than 10 years, I highly recommend them!
They get back to you quickly and they don’t mind digging in to resolve those tougher issues. I always receive excellent service from Advanced!”
Stuart T.
Jacksonville, FL
Cybersecurity & HIPAA-Aligned Safeguards
Medical practices are frequent targets for cyberattacks due to the value of protected health information (PHI). Our cybersecurity services help reduce risk while supporting HIPAA-aligned security best practices:
- Advanced endpoint protection
- Email security and phishing prevention
- Firewall management and network segmentation
- Ransomware prevention and response planning
- Ongoing security updates and vulnerability management
Cloud Services & Secure Collaboration
Modern medical offices benefit from secure communication and document management tools. We implement cloud services and Microsoft 365 solutions that support:
- Secure file storage and sharing
- Controlled access to sensitive patient data
- Encrypted email and collaboration
- Reliable backup and retention strategies
Business Continuity, Backup & Recovery
If systems go down, patient flow and revenue are impacted. We design continuity plans that keep your office running:
- Encrypted cloud and onsite backups
- Rapid recovery from hardware failure or cyber incidents
- Disaster recovery planning
- Routine backup testing and verification
Local IT Support for Jacksonville & St. Augustine Medical Practices
Advanced IT Support is locally owned and provides responsive, hands-on service through our Jacksonville and St. Augustine service teams.
We support private practices, specialty clinics, and multi-provider offices throughout Northeast Florida.
Need a Second Opinion on Your Medical Office IT?
If you’re unsure whether your current IT environment can securely support your EHR systems and protect patient data, we can help.
Schedule a Medical Practice IT Assessment to identify risks, improve reliability, and ensure your technology supports your office.
Explore our other industry-specific IT services or contact Advanced IT Support to learn how we help medical practices operate securely and efficiently.
Interested in Finding out More?
We'd love to see if we can help your business!
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In a hurry? Request a call back and one of our experts will be right with you. -
Interested in meeting one of the Advanced IT Support team to discuss how we work and what the options are? Simply click, 'Let's Meet'. -
We can take 30-minutes to cover your biggest challenges or ambitions, and see if we're the right fit to help you succeed - all in the time it takes to grab lunch.
