Frequently Asked Questions About Our IT Services
Choosing an IT provider comes with a lot of questions. This page is designed to give clear, straightforward answers about how Advanced IT Support works, the services we provide, and how we help small and midsize businesses manage technology more effectively. Whether you are exploring managed IT services, improving cybersecurity, planning backups, or considering Microsoft 365, these FAQs cover the topics business owners ask about most.Frequently Asked Questions
About Advanced IT Support
What is Advanced IT Support
Advanced IT Support is a managed IT services provider that supports small and midsize businesses. The company has been in business since 2014 and focuses on proactive IT management, cybersecurity, cloud services, and reliable day to day support.
How long has Advanced IT Support been in business
Advanced IT Support has been providing managed IT services since 2014, supporting small and midsize businesses with proactive IT management, cybersecurity, and cloud services.
Where is Advanced IT Support located
Advanced IT Support is based in Jacksonville Florida and serves businesses in Jacksonville, St Augustine, Waycross Georgia, and surrounding areas.
What types of businesses do you support
Advanced IT Support primarily works with small and midsize businesses. Typical clients range from professional services firms to nonprofits and other service based organizations that rely on technology to operate efficiently.
What size businesses do you typically support
Advanced IT Support commonly supports organizations with about 5 to 100 users.
Do you only work with local businesses
While the company focuses on local support in Northeast Florida and Southeast Georgia, many services such as cloud management, cybersecurity, and remote support can be provided regardless of location.
Managed IT Services
What are managed IT services
Managed IT services provide ongoing monitoring, maintenance, security, and support for business technology. Instead of reacting when something breaks, systems are managed proactively to reduce downtime and prevent issues.
What is included in managed IT services
Managed IT services typically include system monitoring, helpdesk support, cybersecurity protection, patch management, backups, network oversight, and strategic IT planning.
Is managed IT better than break fix support
For most businesses, managed IT services provide better long term results. Break fix support addresses problems only after they occur, while managed services focus on preventing problems and maintaining consistent performance.
How much do managed IT services cost
Pricing varies based on the size of the business, number of users, and level of support required. Most managed IT services are offered at a predictable monthly cost.
Cybersecurity
Why is cybersecurity important for small businesses
Small businesses are frequent targets for cyber attacks because they often lack consistent security protections. Phishing, ransomware, and account takeovers are common threats.
What cybersecurity services do you provide
Cybersecurity services include email security, endpoint protection, multi factor authentication, firewall management, monitoring, and security awareness guidance.
Do small businesses really need multi factor authentication
Yes. Multi factor authentication is one of the most effective ways to prevent account takeovers and unauthorized access, even when passwords are compromised.
How do you help protect against ransomware
Ransomware protection focuses on email security, system updates, endpoint protection, access controls, and reliable backups that allow recovery if an attack occurs.
Backups and Disaster Recovery
Do we really need backups if we use cloud services
Yes. Cloud services do not replace the need for proper backups. A modern backup strategy ensures data can be restored after accidental deletion, ransomware, or service outages.
What is a modern backup strategy
A modern backup strategy includes multiple copies of data, offsite or cloud based storage, automated backups, and regular testing to ensure recovery works.
How often should backups be tested
Backups should be tested regularly to confirm they are working and that data can be restored within an acceptable timeframe.
Microsoft 365 and Cloud Services
Do you support Microsoft 365
Yes. Advanced IT Support helps businesses deploy, manage, and secure Microsoft 365, including email, file sharing, collaboration tools, and security settings.
What is the difference between OneDrive and SharePoint
OneDrive is designed for personal files, while SharePoint is intended for team and shared documents. Using each correctly improves collaboration and reduces confusion.
Can you help migrate from older email systems
Yes. Businesses moving from IMAP or legacy email platforms can be migrated to Microsoft 365 with improved security and reliability.
IT Support and Helpdesk
How does IT support work
IT support provides assistance with everyday technology issues such as computer problems, email access, software issues, and troubleshooting.
Do you offer remote and onsite support
Yes. Many issues can be resolved remotely, and onsite support is available when needed for local businesses.
What are your support hours
Support hours are 8 AM to 5 PM Monday through Friday Eastern Time, with optional after hours support available.
Getting Started
How do we know if we need managed IT services
Businesses often consider managed IT services when technology issues become frequent, security concerns grow, or internal staff are stretched too thin.
Do you offer an IT assessment
Yes. A free IT assessment helps identify risks, gaps, and opportunities for improvement across systems, security, and backups.
How do we get started
Getting started begins with a conversation about your current environment and goals. From there, recommendations can be made based on your needs.