We are an MSP in another state with a client in Northeast Florida. Can you be our local hands?

This is a common arrangement and it works well when a few things are agreed up front.

Your name or ours. Either works, white label or openly as a partner. If you want our technician to introduce themselves as part of your team, reference your ticket number and say nothing about Advanced IT Support, that is how it goes. If you would rather be open that you use a local partner, that works too. Tell us before the first visit and we will be consistent about it every time.

You stay the provider. The client relationship, the systems, the decisions and the billing all stay with you. We report back to you, not to your client. If your client asks our technician to do something outside the job, the answer is that we will check with you.

We do not go after your client. We do not market to them, quote them, or leave cards on their desk, and we are happy to sign a non-solicitation agreement before the first visit. Your client should be no more likely to leave you because we showed up.

Working the way you work. We can work inside your ticketing system if you give us access, or take the job by email and send back a written report with photos. Your remote engineer can stay on the phone with our technician for the whole visit if the job calls for it, and for anything involving configuration it usually should.

Billing comes to you. Standard hourly rate, or prepaid block hours at a discount if you expect regular work in this area. Same-day dispatch is available at our emergency rate.

The technician who arrives is one of our own employees, the same people who look after our managed clients. Plenty of MSPs keep a standing arrangement with us so that the next time a firewall needs swapping in Jacksonville, nobody has to start from scratch.