I own a business in another state and we have an office in Jacksonville. Who do I call when something breaks there?

This is one of the most common calls we get from outside Florida. The main office is in another state, the Jacksonville location has a handful of people, nobody there is technical, and every problem turns into the owner trying to fix something over the phone from several hundred miles away.

What to do the first time:

• Call and tell us the address and what is wrong. Down completely, or annoying but working, makes a difference to how fast we go.
• Give us one person at the office we can deal with, and tell them we are coming, so we are not stuck at the front desk explaining ourselves.
• Tell us who handles IT at your main office, if anyone does. If there is an IT person or a provider there, we will work with them rather than around them, and they will often have the passwords we need.

How it is billed: no monthly agreement needed. Standard hourly rate for scheduled work, or same day at our emergency rate if the office cannot work. If you expect to need us regularly, prepaid block hours bring the rate down.

After the first visit, we will tell you honestly whether the office needs occasional help or whether it keeps breaking for a reason. If it is the second, the conversation worth having is whether a managed agreement for that location, or for the whole business, would cost less than the emergencies. Sometimes it would and sometimes it would not, and we will show you the numbers rather than guess.

The one thing we would ask you to do now, before anything breaks: write down who owns the internet account, the domain and the Microsoft or Google admin login for that office. Most of the time lost on a first call is spent finding those.