Do you offer smart hands or boots-on-the-ground support for companies based outside Jacksonville?

Smart hands means a trained technician physically on site, doing the hands-on part of a job for someone who is not in the building. You keep ownership of the systems and the decisions. We are the person who can actually touch the equipment.

Three kinds of people call us for it:

• MSPs based somewhere else with a client in Northeast Florida, who need someone local rather than flying a technician in. There is an article in this topic just for you.
• IT departments at a headquarters in another city, with a branch office here and nobody technical on site.
• Business owners in another state who have an office here and no idea who to call when something breaks in it.

Where we go: Jacksonville, St. Augustine, Orange Park, Green Cove Springs, Fernandina Beach, Palm Coast, and southeast Georgia including Brunswick and Waycross. That covers most of Northeast Florida. If the site is outside that, ask anyway and we will tell you plainly whether we can serve it well.

How you buy it: no monthly agreement required. Book a visit when you need one at our standard hourly rate, or buy a block of hours up front at a discount if you expect regular work. Scheduled visits are the norm, and same-day dispatch is available at our emergency rate when something cannot wait.

The people who show up are our own employees, the same technicians who look after our managed clients, not a gig worker picked from a marketplace for your ticket.