A vendor needs someone on site for an install or an equipment swap. Can you meet them?

Vendors are good at their own piece and nobody is responsible for how it fits with everything else. The internet provider installs the circuit and leaves. The phone company ports the numbers and assumes the network is ready. The person who loses the afternoon is whoever happened to be in the office.

What we do at the visit:

• Meet the vendor, give them access, and answer the questions they will otherwise phone you about.
• Make the connection to your network: the firewall, the switch port, the cabling, the power.
• Check it works before anyone leaves. Not that the vendor's light is green, but that people in the office can actually use it. This is the step that gets skipped and causes the second visit.
• Tell you, in writing, what was done and anything we noticed.

What we need from you: the date and time window, the vendor's contact and their ticket or order number, what "done" looks like, and anyone at the site who needs to know we are coming.

Shipped equipment is a common version of this. Headquarters or your MSP sends a preconfigured firewall, switch or access point. We receive it, swap it in during a window that suits you, with your engineer on the phone if they want to be, and send the old unit back.

Billed hourly or from prepaid block hours. Vendors are rarely on time, so it is worth knowing that waiting time on site counts as time on site.