Network support and Wi-Fi for Jacksonville businesses
Firewalls, switches, Wi-Fi and cabling, designed, installed and looked after.
Wi-Fi that reaches the back office, cabling with a label on every run, and a firewall somebody actually looks after. We design, install and manage business networks, and the cabling behind them.
Six reasons this call usually happens
Nobody calls about their network when it works. They call because one of these is true.
Wi-Fi that gives up in the back office
Fine at the front desk, gone in the exam rooms, the warehouse or the conference room.
The internet keeps dropping
Calls cut out, files will not save, and nobody can say whether it is the provider or the building.
A closet nobody wants to open
A tangle of unlabeled cable and a switch that has been there longer than most of the staff.
A firewall nobody has logged into
Default passwords, years old software, and rules nobody remembers adding.
You are moving or expanding
A new office, a second location or a build-out, with a lease date that is not moving.
Built for eight people, now running thirty
More staff, phones, cameras and printers on a network that was never planned for them.
Built for the building you are actually in
Before we place an access point, we survey the space: walls, metal shelving, warehouse racking, and where people actually sit. Wi-Fi that reaches the whole building is mostly a matter of putting the right equipment in the right places.
We install and configure firewalls, switches and access points, set up separate networks for staff, guests and devices like phones and cameras, and document all of it so the next person to open the closet knows what they are looking at.
We are not tied to a brand. If the equipment you have is sound, we keep it.
What we install and look after
- Firewalls, set up and kept updated
- Switches and Wi-Fi access points
- Wi-Fi surveys before anything goes on the ceiling
- Separate networks for guests, phones and cameras
- Secure access for staff working away from the office
- Your internet provider, when the problem is theirs
Cabling, labeled and recorded
Small jobs, like a few new drops in an office you already have, we do ourselves. For a full office fit-out, or anything going through walls and ceilings at scale, we bring in a cabling contractor we have worked with before and manage the job, so you are not the one coordinating trades.
Either way, every run is labeled at both ends and recorded. The next time a desk drops off the network, we know which port it is without tracing it by hand.
Cabling work
- New drops for desks, printers and access points
- Cleaning up and labeling an existing closet
- Testing every run before we call it done
- Full fit-outs with a cabling contractor we manage
Electrical, security cameras and audio visual go to trusted trades. We coordinate them, so you deal with one company.
Moving offices without losing a Monday
Most moves go wrong because of the internet, not the furniture. Business internet can take weeks to install, so we start early.
Walk the new space
Ideally before you sign the lease, to check where the closet, the cable and the access points will go.
Order the internet early
We order it, chase it, and deal with the provider, so it is live before you need it.
Cable and build
We get the cabling run, install the network equipment, and test all of it before anyone moves in.
Move day
Computers, printers and phones moved and working, scheduled around you so the next working day starts normally.
I highly recommend the team at Advanced IT Support. I've been using Jeremiah Dillingham and team for years and they are super dependable and knowledgeable. The team is always responsive and they provide fast dependable service. They recently helped me with a business location move and were top notch throughout the strategy planning and new site planning to the actual day of installation, moving of all computers, printers, phones, modems, and coordination with Comcast Business. I wouldn't trust anyone else with my IT needs. These guys are great at their job!
Managed, not just installed
A network that nobody looks after drifts. Updates stop, passwords stay at their defaults, and the rules pile up until nobody knows which ones matter.
On a managed agreement, looking after your network is included. We monitor your internet connection and network equipment, keep the firewall updated and backed up, and make changes when you need something new. When the internet drops, we see it, and if it is the provider, we call them.
Included in a managed agreement
- Firewall management and updates
- Monitoring of your internet connection and network equipment
- Configuration backed up, so a failed device is a swap, not a rebuild
- Changes, new devices and new staff
- Calls to your internet provider
New equipment, cabling and office moves are projects, quoted before we start.
No long contract, no phone tree, no guessing at the price
Questions about networks and Wi-Fi
Still not sure where to start? Our free IT assessment includes your network.
Can you work with the equipment we already have?
Usually, yes. We work with most business network equipment. If what you have is sound, we keep it. We only suggest replacing something when it is failing, no longer gets security updates, or cannot do what you need.
Do you run the cabling yourselves?
Small jobs, yes: a few new drops, a closet cleanup, labeling and testing. Full office fit-outs go to a cabling contractor we have worked with before, and we manage the job. Electrical work, security camera installation and audio visual go to trusted trades too, and we coordinate them so you deal with one company.
Can you fix our Wi-Fi?
Almost always. We start with a survey to see where the signal drops and why. Sometimes the fix is moving or reconfiguring what you have. Sometimes it needs another access point and a cable run to feed it. You get the quote before we do the work.
What if the problem is our internet provider?
We find out whether it is them or you, and if it is them, we call them and stay on it, so you are not the one stuck on hold.
Can you help us move offices?
Yes. We walk the new space, order the internet early, get the cabling run, build and test the network before anyone moves in, and move the computers, printers and phones. Ideally, call us before you sign the lease.
What does it cost?
Looking after your network is part of a managed agreement, priced per user, per month. New equipment, cabling and office moves are projects, quoted before we start. Without an agreement, network work is billed hourly. Our pricing calculator gives you the managed number in about a minute.
Tired of IT problems slowing your business down?
Talk to Jeremiah.
No sales pitch. Thirty minutes to understand your situation and work out whether we are the right fit. If we are not, I will tell you that too.
Common questions
Straight answers from our knowledge base.
- Do we need a real firewall, or is the router from our internet provider enough?
- Why is everything slow at 2pm but fine at 8am?
- How many access points does an office actually need?
- Who do we call to connect a second location?
- Our internet provider manages our firewall. Why does every change take so long?
- Who do we call to clean up the server closet?