Co-managed IT for businesses that already have an IT person
You keep your IT person, and they get a team behind them: our tools, our help desk when they want it, security, projects and cover for the days they are out. They stay in charge of what they know best.
One IT person can only stretch so far
Most businesses with an internal IT person call us for one of these reasons. Usually more than one.
One person, always on call
Vacations, sick days and evenings all depend on one person. When they are out, everything waits until they are back.
No time left for projects
Password resets and printer problems eat the day, and the server upgrade slips another quarter.
Security has outgrown one person
Insurers and clients now ask for endpoint detection, multifactor sign-in, logs and training. That is a specialty of its own.
A big project is coming
An office move, a Microsoft 365 migration or a new server needs more hands for a few weeks than one person has.
Only one person knows how it works
If they left tomorrow, the passwords and the knowledge would leave with them.
The tools cost more than the person
Monitoring, patching, endpoint protection, backup and a ticket system add up fast for a team of one.
Our tools, not just our phone number
Co-managed is not a number your IT person calls when they are stuck. They get access to the same tools our technicians use every day, on your systems, so both teams are looking at the same thing.
Tickets, monitoring, security alerts and documentation live in one place. If we fix something at seven in the evening, your IT person can see what was done the next morning, and the same goes the other way round.
Shared with your IT person
- Our ticket board: their tickets and ours in one queue
- Monitoring, patching and remote access for every managed computer
- The endpoint detection and response console, with alerts as they happen
- Documentation and passwords for your environment, kept current
The rest of a managed agreement comes too, including Microsoft 365 or Google Workspace backup with a test restore every month and firewall management.
You decide where the line sits
There is no fixed split. Most businesses start with one of the first two, and it can change later.
Plenty of businesses switch once their IT person gets busier, or while they are on leave. It is a conversation, not a contract change.
Not a step towards replacing them
Internal IT people are often wary of co-managed, and with reason: some providers use it to get a foot in the door. We do not work that way.
Your IT person keeps their admin access and their say over your systems. What changes is that they stop being the only person who can fix anything, and they get someone to check a plan with before it goes in.
If they leave one day, we can cover while you hire, or take over fully if that is what you decide. That is your call.
What changes for your IT person
- No longer the only one people can call
- A vacation without a laptop in the bag
- Senior help on the problems they see once a year
- Tools they would never get the budget for on their own
- Hands for the projects that keep slipping
How co-managed starts
Talk it through
Thirty minutes with Jeremiah and your IT person: what they want to keep, and what they want off their plate.
Assessment
We review your network, backups and security, and agree on the gaps worth closing first.
Set up
We install our agents, give your IT person access to the ticket board, tools and documentation, and document what you have.
Agree the line
Who takes first line, who covers after hours, and how escalations work, written down so nobody has to guess.
How co-managed is priced
Co-managed is priced per user, per month, like a managed agreement. It usually comes in 20 to 40 percent lower, depending on how much your IT person keeps.
Projects are quoted before we start. If you also need to meet HIPAA, the FTC Safeguards Rule or CMMC, our compliance service is available to co-managed clients too.
Who it suits
- Businesses with one or two people doing IT in house
- Offices of up to about 80 employees, including more than one location
- Anyone whose IT person is also doing another job
Want a starting number? Our pricing calculator shows the fully managed price in about a minute.
No long contract, no phone tree, no guessing at the price
Questions about co-managed IT
It doesn't keep me awake at night. I know they're there to protect our systems.
Will our IT person lose control of our systems?
No. They keep their own admin access and keep making the decisions about your systems. We agree in writing who handles what, and nothing significant changes without them knowing about it.
Is this a first step towards replacing our IT person?
No. We are not trying to work our way in. If your IT person leaves one day, we can cover while you hire, or take over fully if that is what you decide. That is your decision, not ours.
What does our IT person get access to?
Our ticket board, our monitoring, patching and remote access tools, the endpoint detection and response console, and the documentation and passwords for your environment. They see what we see.
Who do our staff call when something breaks?
You choose. Some businesses send everyday problems to us so their IT person can work on projects. Others keep first line with their IT person and pass up what they cannot get to. It can change later.
Can you put a technician in our building?
Yes. For larger offices we can place a technician onsite on set days, up to five days a week, working alongside your IT person.
What does it cost?
Co-managed is priced per user, per month, like a managed agreement, usually 20 to 40 percent less depending on what your IT person keeps. Our pricing calculator gives you the fully managed number in about a minute, and we will quote the co-managed price once we know the split.
Tired of IT problems slowing your business down?
Talk to Jeremiah.
No sales pitch. Thirty minutes to understand your situation and work out whether we are the right fit. If we are not, I will tell you that too.
Common questions
Straight answers from our knowledge base.
- If we hire our own IT person, do you offer a co-managed option?
- Our internal IT person is not keeping up. Do we replace them or add to them?
- Is outsourced IT cheaper than hiring someone in house?
- We have someone on staff who handles the small stuff. Do you take that away from them?
- Can you evaluate our internal IT person honestly, or is that a conflict of interest?
- Our IT department is at headquarters. Can you handle onsite work at our Jacksonville branch?