IT support for St. Augustine businesses
About forty minutes down I-95, with a team that already knows your setup.
Advanced IT Support looks after small and midsize businesses across St. Johns County from our office on Salisbury Road in Southpoint. St. Augustine is about forty minutes down I-95, so when something needs a person standing in front of it, you get one.
Medical offices, clinics and the businesses around them
A lot of our St. Augustine work is in offices where a slow morning costs real money: a veterinary practice whose imaging will not load, a medical or dental office with a front desk stuck on a frozen screen, a local agency that cannot get to its files.
We keep the practice software, imaging and Microsoft 365 running, patch and monitor every machine, and back it all up with a test restore every month. For offices that handle patient records, we also run HIPAA risk reviews and keep the written policies current.
If you run a practice, our pages for medical practices, dental offices and veterinary clinics go into the detail.
And the rest of it
Most St. Augustine clients end up on a managed agreement that covers the whole office, not just the problem that made them call.
- Unlimited remote help desk, with onsite when it needs onsite
- Microsoft 365 and Google Workspace, including migrations off whatever you are on now
- Monitoring, patching and endpoint detection and response across Windows and Mac
- Backups, with a test restore every month to prove they work
- Security from the basics up to a 24/7 security operations center, and compliance support for regulated offices
What working with us looks like in St. Augustine
Why a Jacksonville provider for St. Augustine
St. Augustine businesses usually have two choices. One is a national provider that supports you from a call center. The other is a one-person local outfit, which is fine until that person is on vacation or at another client.
We are forty minutes away with a team behind the phone, and we already look after offices in St. Augustine, including a veterinary office and a government agency. If your business also has a location in Jacksonville or the Beaches, that is one provider rather than two.
What you can count on
- A person answers the phone during business hours, 8am to 5pm Eastern
- Tickets acknowledged within 15 minutes on a managed agreement
- A technician working on it within the hour
- Onsite visits with no hourly labor charge, only a flat trip charge
- Month to month, with no early termination fee
See what it costs, priced per user, per month.
What clients say
Super friendly local staff. Very knowledgeable. They help our company with all of our IT needs and are very fast responding to any request. They provide both on site and remote assistance. Highly recommend their services.
Incredible service, locally owned and detail oriented, very knowledgeable! These guys are really wonderful and help my small business so much! We left a much larger and impersonal corporate company to come to Jeremiah and his team, and we are so happy we did. Cannot recommend them enough, always happy to help, very responsive and quick.
I highly recommend the team at Advanced IT Support. I've been using Jeremiah Dillingham and team for years and they are super dependable and knowledgeable. The team is always responsive and they provide fast dependable service. They recently helped me with a business location move and were top notch throughout the strategy planning and new site planning to the actual day of installation, moving of all computers, printers, phones, modems, and coordination with Comcast Business. I wouldn't trust anyone else with my IT needs. These guys are great at their job!
Across St. Johns County
- St. Augustine
- St. Augustine Beach
- Ponte Vedra Beach
- Nocatee
- World Golf Village
- Hastings
St. Augustine is where most of our St. Johns County work is, but the drive does not stop there. We also support businesses up the road in Jacksonville and the Beaches. Most of what we do is remote, because most problems are faster to fix that way. When something needs hands on it, we drive.