IT support for property management companies in Jacksonville
Property software that works in every office, owner payments that do not get redirected by a fake email, and one local team for every location. Managed IT for Jacksonville and St. Augustine property managers.
- AppFolio, Yardi, Buildium
- Payment fraud protection
- Month to month, 30 days notice
- Locally owned since 2014
What goes wrong in a property management office
Most of it comes back to money moving and people working from everywhere.
Payments are a fraud target
A spoofed email from an owner, vendor or title company asks to change where money goes. One missed detail and a payment lands in the wrong account.
Everything runs through one platform
Leasing, maintenance, owner statements and rent collection all live in AppFolio, Yardi, Buildium or Rent Manager. If staff cannot get in, the office stops.
Staff in the field and in several offices
Leasing agents and managers work from properties, cars and home, and every location needs the same access, set up properly and removed when someone leaves.
Tenant and owner data everywhere
Applications, leases, bank details and Social Security numbers end up in email, shared drives and personal phones unless someone sets rules for where they live.
The property management software we support
We look after the computers, network and Microsoft 365 your property management platform depends on, keep access secure for every office and every agent, and work with the software vendor when a problem is theirs to fix.
Most of these platforms run in the cloud, so the risk is less about servers and more about who can sign in, from where, and whether their email can be trusted.
Running something not on this list? Ask. Most of the work is the same whatever the software.
Stopping the fake payment change email
Business email compromise is one of the most expensive problems a property management office can run into. It rarely involves a virus; it is a convincing email at the right moment.
The fix is part technology and part habit. More on how we handle it on our cybersecurity page.
What helps
- Multifactor sign-in on every mailbox (included in managed)
- Advanced email security with DMARC, SPF and DKIM enforced (Advanced Security)
- Staff training with a monthly phishing test (Advanced Security)
- A simple rule: any change to payment details is confirmed by phone, using a number you already have
The last one costs nothing, and it stops many of these scams on its own.
What a managed agreement covers for your company
Every managed client gets all of this, for every user.
Support
- Unlimited remote help desk
- 15 minute acknowledgment, working within the hour
- On site visits with no hourly labor charge, only a flat trip charge
Upkeep
- Monitoring of computers and servers
- Windows and software patching
- Firewall and basic network management
Security
- Endpoint detection and response on every machine
- Multifactor sign-in set up and enforced
Microsoft 365
- Microsoft 365 or Google Workspace administration
- Email and file backup, with a test restore every month
Want advanced email security and round-the-clock monitoring on top? See the managed IT levels, including Advanced Security.
No long contract, no phone tree, no guessing at the price
Questions property managers ask
It doesn't keep me awake at night. I know they're there to protect our systems.
Do you support AppFolio, Yardi, Buildium and Rent Manager?
Yes, along with QuickBooks for property accounting. We look after the computers, network and Microsoft 365 they depend on, keep access secure for every office and agent, and deal with the software vendor when a problem is theirs to fix.
How do you protect us from payment fraud by email?
Multifactor sign-in on every mailbox is part of every managed agreement. The Advanced Security level adds advanced email security with DMARC, SPF and DKIM enforced, and staff training with monthly phishing tests. We also help you set a call-back rule for any change in payment details.
Can you support several offices?
Yes. Every office gets the same setup and the same team, and on site visits for managed clients carry no hourly labor charge, only a flat trip charge.
Can leasing agents work from the field securely?
Yes. Remote access is set up behind multifactor sign-in, and access is removed when someone leaves.
What does it cost?
Managed IT is priced per user, per month, and the rate per user comes down as you add people. Our pricing calculator gives you a monthly estimate in about a minute.
Is there a long contract?
No. Agreements are month to month. Give 30 days notice and you are done, with no early termination fee.
Find out where your company's IT stands
Our free IT assessment looks at your network, backups and security, and you keep the written summary whether or not you hire us.