Managed IT Services Pricing, and What Break/Fix Actually Costs
Most IT companies make you fill out a form and wait two days to hear a number. This page just tells you.
Answer a few questions and the calculator below gives you a real estimate, whether you want everything handled for one monthly price, monitoring with help when you ask for it, or nothing at all until something breaks. No email required to see the number.
Three ways we work, and the calculator prices all of them:
- Fully managed. One price per user per month. Help desk, monitoring, patching, security, Microsoft 365 or Google Workspace, all of it. Priority support.
- Monitoring only. We watch your machines and keep them patched. You call us in when you want hands on something, billed hourly. Improved response, ahead of pay as you go work.
- Break/fix. No monthly commitment. You pay for the time when you need it. Best effort, scheduled as availability allows.
If you pick break/fix, the calculator also shows what a monthly plan would cost the same business, so you can see which one is actually cheaper at the rate you need help. Sometimes it is break/fix. It will say so.
The number you get is a realistic estimate, not a teaser designed to go up later. Final pricing is confirmed after we look at your environment.
How do you want your IT handled?
Pick the closest fit. You can change it later, and none of this locks you into anything.
Tell us about your setup
Do you want us handling your Microsoft 365 licensing?
We can put your licenses on the same invoice as your support, or leave them where they are and just hold admin access. Either works. One is simply fewer bills.
What level of security do you need?
If you are not sure, pick the first one. It is what most small offices run, and we can talk about the rest on a call.
Two last things
Both of these change the price, so it is worth answering honestly.
Co-managed. We back up your person instead of replacing them, which usually takes 20 to 40 percent off the per user price depending on what they keep. The estimator uses the middle of that range.
Nonprofit pricing applies. If both of these are yes, you get the better of the two, not both stacked.
How often do you actually need help?
Your honest average. This is the number that decides whether pay as you go is cheaper than a monthly plan, so guessing low does not do you any favors.
Can most of it be handled remotely?
Remote work is faster and cheaper for you. Some things genuinely need a person in the building.
This is a realistic estimate, not a teaser. The final price is confirmed after we look at your environment. Book a call and we will walk through it with you, no obligation and no sales games.
Your answers come with you into the scheduler, so you will not be asked all of this again.
What You Get on Each Plan
FULLY MANAGED, PER USER PER MONTH
- Unlimited remote help desk
- Proactive monitoring and maintenance
- Patch management for computers and servers
- Next generation antivirus and email protection
- Firewall management and basic network management
- Microsoft 365 or Google Workspace administration
- Microsoft 365 or Google Workspace backup, with monthly test restores
- Vendor coordination and escalation
- IT documentation kept current
- Priority support queue
Onsite labor is covered by your monthly fee. Visits carry a flat trip charge, and our top tier includes unlimited onsite. Project work is billed at $125 per hour rather than our standard $165.
MONITORING ONLY
- Monitoring and patch management
- Alerts when something is wrong, before you notice it yourself
- Improved response: ahead of pay as you go work, behind fully managed clients
- Hands-on work billed hourly at our published rates
BREAK/FIX
- No monthly commitment and nothing to cancel
- Hourly work at our published rates
- Best effort scheduling, as availability allows
Microsoft 365 and Google Workspace backup is included in the managed per-user fee. On monitoring and break/fix it is available as a separate purchase. Server backup is billed separately per server on every plan and includes up to 1 TB of storage per server.
Licensing, and Who Buys It
ONE INVOICE OR TWO, YOUR CALL
We can put your Microsoft 365 licensing on the same invoice as your support, or you can keep buying direct from Microsoft and we hold admin access either way. Neither costs you more in support. The calculator asks which you want and prices it accordingly.
Nonprofits usually qualify for donated or heavily discounted Microsoft licensing. If that is you, treat the licensing line in the calculator as a ceiling and we will sort out what you actually qualify for.
What Moves the Price
THINGS THAT PUSH IT UP OR DOWN
Up:
- Advanced cybersecurity, if you handle client money, health records, or anything with a compliance requirement attached
- Servers, and server backup
- Multiple offices
Down:
- Nonprofit pricing
- Co-managed, if you already have someone in house doing IT. We back up your person instead of replacing them, which usually takes 20 to 40 percent off the per-user price depending on what they keep
The calculator accounts for all of these, so the number you see should not move much when we talk.
Who This Is For
WHO WE WORK WITH BEST
This calculator covers businesses that:
- Have 1 to 100 people
- Run on their technology every day, even if nobody there thinks of it that way
- Have nobody in house whose actual job is IT, or have one person carrying it alongside their real work
- Want to know the number before they start a conversation
Most clients come to us for one of three reasons. The office manager or the owner has been holding the technology together until it stopped working. Something broke in a way that cost real money. Or they simply outgrew the setup that used to be fine.
We support Windows, macOS, Microsoft 365 and Google Workspace, and we work with multi-office businesses up to around 80 people, fully managed or co-managed. If your environment is heavily regulated or unusually complex, use the calculator for a ballpark and then let us do a proper assessment.
Break/Fix and Hourly Work
YES, WE STILL DO IT
Not every business needs a monthly plan, and we are not going to pretend otherwise. We support break/fix clients and we always have.
Our rates:
- $165 per hour standard, one hour minimum
- $125 per hour for projects and weekend coverage
- $250 per hour after hours for clients without a monthly plan
- Sites more than 40 minutes out carry a 1.5 hour minimum instead of a trip charge
Break/fix work is scheduled as availability allows, around clients on a monthly plan. For a business that needs help a few times a year that is usually fine. It is the part worth thinking about if a slow day would actually cost you something.
It also stops making sense faster than most people expect. Once you are calling most weeks, the hourly bill usually passes what a monthly plan would have cost, and you are still paying for problems after they happen instead of before. The calculator runs that comparison with your own numbers.
What Happens After You Get Your Estimate
NO PRESSURE. NO SALES GAMES.
You can schedule a call, request a network assessment, or just sit with the number and compare it against what you are spending now. Your answers come with you into the scheduler, so you will not be asked all of it again.
There is no obligation. The goal is clarity.
Frequently Asked Questions
IS THIS AN EXACT PRICE?
No. It is a realistic estimate based on common environments. Final pricing is confirmed after a technical assessment.
WHAT IS THE DIFFERENCE BETWEEN PRIORITY AND BEST EFFORT SUPPORT?
Managed and monitoring clients are in the priority queue. Break/fix work is scheduled as availability allows, around those clients. It is the main thing you give up by staying hourly, and it is worth weighing against the money you save.
AM I LOCKED INTO A CONTRACT?
No. All of our agreements are month to month with 30 days notice. There is no long-term term commitment and no early termination fee. An onboarding project fee applies at the start and is quoted separately.
WHY DON’T YOU LIST FLAT PRICING?
Every environment is different. User count, security needs, servers and compliance requirements all affect cost. That is exactly why the calculator exists instead of a price sheet.
CAN YOU SUPPORT BOTH WINDOWS AND MAC?
Yes. Windows, macOS, Microsoft 365 and Google Workspace, in any mix.
WHAT ARE YOUR SUPPORT HOURS?
8:00 AM to 5:00 PM Eastern, Monday through Friday, with after-hours support available.