Pricing and contracts
What is included in the monthly fee, and what gets billed separately?
Short answerAll day to day support and management is included, along with Microsoft 365 and Google Workspace backup. Server backup, projects, and hardware are quoted separately.
Included in every managed agreement:
- Unlimited remote help desk for your users
- Proactive monitoring and patch management on workstations and servers
- Next generation antivirus and endpoint protection
- Firewall management
- Microsoft 365 and Google Workspace administration
- Microsoft 365 and Google Workspace backup, with monthly test restores
- Network management and documentation
Billed separately: server backup, which is quoted per server and includes up to 1 TB of backup storage each; hardware and software you buy; one time projects such as a server replacement, an office move, or a migration; and third party subscriptions we pass through. All of those get a quote up front, not a surprise invoice.
Server backup is the one people are most often surprised by, so we say it plainly during the quote rather than leaving it in the fine print. It is a real cost with real storage behind it, and pretending otherwise just means the number changes later.