Who do we call for a business phone system?

We deploy and manage business phone systems, and for most offices that now means a cloud based system rather than hardware in a closet. Handsets, softphones on computers, apps on mobiles, or a mix.

What usually makes it worth changing: paying for lines you do not use, a system nobody can reconfigure without calling a vendor, no way to work from anywhere, or a physical unit old enough that parts are getting hard to find.

Three things to sort out before switching:

• Your internet connection. Calls are unforgiving about quality in a way that email is not. Upload bandwidth and consistency matter more than headline speed, and this is the most common reason a cloud phone system disappoints.
• Number porting. Moving your existing numbers takes longer than everything else and should start early. This is the part that delays projects.
• What else is connected. Fax lines, alarm dialers, elevator phones, credit card terminals. These get forgotten and then stop working, and some genuinely need to stay on a traditional line.

We also connect phone systems to the other things you run, since call logging into your line of business software is worth having when it is available.