How do you handle projects versus day to day support?

Name: Advanced IT Support
Address: 4237 Salisbury Road, Suite 208, Jacksonville, FL, US
Telephone: +1-904-204-6870

Question

Accepted Answer

Projects are scoped, quoted, and scheduled separately so they do not eat your support. Migrations, office moves, server replacements, and new deployments are project work with a defined scope, a fixed price where possible, and a schedule. Keeping them separate is what prevents a big project from quietly consuming the attention your day to day support is supposed to get.