Support and response times
How fast can you get a new employee set up, and is there a charge?
Short answerSame day or next business day with notice, and it is included rather than billed per setup.
Send us the name, the start date, what they need access to, and who they are similar to. "Same as Dave" is genuinely the fastest way to describe a permission set. The account, mailbox, permissions, and machine will be ready.
Hardware is the long pole. If the new hire needs a computer we do not have on hand, that is ordering and configuration time, so a week of notice helps. For clients who hire in bursts we keep a spare machine or two staged.
New user setup is covered by your agreement. Some providers bill per setup, which gets expensive fast if you hire seasonally, so ask specifically.