What happens if my main technician quits or is on vacation?

Name: Advanced IT Support
Address: 4237 Salisbury Road, Suite 208, Jacksonville, FL, US
Telephone: +1-904-204-6870

Question

Accepted Answer

Your environment is documented so anyone on our team can pick it up. Everything we manage for you lives in our documentation system : network layout, credentials, vendor contacts, how your line of business application is configured, what we did last time. That is deliberate. Knowledge that only lives in one technician's head is a risk to you, not just to us.