Can we have someone onsite five days a week?

Some businesses want a face in the building. Staff walk up to a person rather than opening a ticket, and for a multi-office organization with a busy front office that is worth real money in productivity even when the underlying work could be done remotely.

We can staff that: a technician onsite on a set schedule, up to full time, backed by our help desk, our security monitoring, and our senior engineers. You get the presence of an internal hire plus a team behind them, which is the combination a single internal employee cannot give you.

It costs more than a fully remote arrangement, and it should. What it replaces is a salary plus benefits plus the coverage gap when that person is sick, on vacation, or asleep.

The other direction works too. If your staff are comfortable with remote support, we deliver it that way and come onsite on a schedule instead, which is less expensive and for many organizations just as effective.