Beyond break-fix
How do you keep us informed without adding to our workload?
Short answerA scheduled review, contact only when something needs a decision, money, or your awareness, and everything else handled quietly.
The point of hiring us is that you think about this less, so we do not forward every alert to prove we are working. A provider who copies you on everything has moved the workload rather than taken it.
You get a scheduled review covering tickets and what caused them, security, backup and restore results, and what is aging out. Between reviews, you hear from us for three reasons: something needs a decision, something needs money, or something happened that you would want to know about even though it is already handled.
Security incidents and anything touching your data reach you immediately, whether or not we have finished cleaning it up. That is the one category we never batch into a report.