Who do we call to monitor our systems?

Monitoring covers server and workstation health, disk space and drive failure prediction, backup job results, network devices and internet circuit, critical services, and security events.

The measure of whether it is worth anything is simple: how often do you find out about a problem from us rather than from an employee. For clients where it is working properly, most issues are resolved before anyone notices, and the visible result is that quiet months stop being luck.

Alerts reach us at any hour, which matters because things fail overnight. A backup that fails at 2am, a drive that starts throwing errors on Saturday, a circuit that drops at 4am, all get seen when they happen rather than on Monday when somebody cannot work.

What we will not do is forward you every alert to prove we are working. You hear from us when something needs a decision, needs money, or is something you would want to know about even though it is already handled. A provider who copies you on everything has moved the workload to you rather than taking it.