Who do we call to manage our computers?

Managing computers is a specific set of things rather than a vague promise, so here is the actual list:

• Operating system and application patching on a tested schedule, not whenever Microsoft decides
• Next generation endpoint protection, monitored rather than just installed
• Health monitoring, so a failing drive or a machine running out of space is caught before it stops someone working
• Unlimited remote support for the people using them
• An inventory that stays current, including age, warranty status and what is on each machine
• Standard setup for new machines so every one is built the same way
• Secure disposal when they are retired

What changes for you: your staff have a number to call instead of asking whoever seems most technical, you stop being surprised by machines dying, and you get a replacement plan with numbers in it instead of unplanned purchases.

Pricing is per user rather than per machine, which matters if your staff have both a laptop and a desktop, since you are not charged twice for one person.