What can you approve and spend on our behalf without asking us?

During onboarding we agree on an amount we can spend without checking first, so a failed drive or a dead switch gets replaced while your staff are still working instead of waiting for a signature. Above that number, we call.

We also agree who can approve, and a backup approver, so nothing stalls because the owner is on a roof or out of town for the week.

The exception is a genuine emergency. If the choice is between spending your money and leaving you down, we will act and tell you immediately rather than the other way round. That is a rule we set with you in advance, not one we invent during the outage.

How this fits into a managed IT agreement.