Do you document our environment, and do we get a copy?

Name: Advanced IT Support
Address: 4237 Salisbury Road, Suite 208, Jacksonville, FL, US
Telephone: +1-904-204-6870

Question

Accepted Answer

Yes, and yes. It is your documentation. We document your network, systems, credentials, vendors, and configurations as part of onboarding and keep it current. If you leave, that documentation goes with you. Documentation held hostage is one of the oldest bad practices in this industry.