Do you go into data centers and colocation facilities?

Equipment in a colocation facility needs hands occasionally, and the facility's own remote hands service is often slow, expensive, or limited to the most basic tasks.

What it takes:

• Authorization from you. The facility will only let us in if you have added our technician to your access list for that facility. This is usually done through the facility's customer portal and can take a day or two the first time, so set it up before you need it.
• Your cage, cabinet or rack details, and what is in it. A photo or an elevation diagram saves a great deal of time.
• A clear job. Reseat or replace a drive, power cycle a specific device, connect a console so your engineer can reach a unit that has dropped off, swap a failed power supply, move or relabel cabling, rack a new server, take photos.

The facility's rules apply, and they are strict: identification at the door, escorts in some sites, restrictions on photography of other customers' equipment, and procedures for bringing equipment in and out. We follow them. A remote hands visit that upsets the facility's security team causes problems for you long after we leave.

We stay inside your cabinet and inside the job. If we see something that worries us, like a failing fan or a cable under strain, we tell you rather than touching it.

Billed the same way as any other smart hands visit: hourly or from prepaid block hours, with same-day dispatch at our emergency rate. Facility check-in time counts as time on site.