Sensors, CBCT, and intraoral scanners. Who owns those when they stop working?

The split is clearer than it looks. Your imaging vendor owns the hardware and their application. We own everything that surrounds it, and in practice that is where most of the daily failures originate.

• Sensors that stop being recognized. Usually a driver, a USB port change, or a Windows update that reset something. We document which sensor works on which port with which driver version, so it is a five minute fix rather than a morning of guessing.
• CBCT and pan storage. Volumes are large and they accumulate faster than practices expect. We size storage and backup against your actual growth rate rather than a guess, and tell you before you run short.
• Images opening slowly. Almost always the network or the storage path, not the imaging software, and it is diagnosable.
• Scanner cases not reaching the lab. We own connectivity and the workstation. The scanner vendor owns their cloud. We will establish which it is rather than leaving you between them.

The thing worth confirming during onboarding is whether your imaging is actually in the backup. It frequently is not, because it lives somewhere separate from the practice database and nobody checked.