Do you support Dentrix, Eaglesoft, Open Dental, and the other practice management systems?

Whichever platform you run, we maintain everything underneath it: the server and its database, the operatory and front desk workstations, the network, and the integrations to imaging, patient communication, e-claims, and payments.

We are not the developer of your practice software and we will not claim to be. What we take off you is the vendor relationship. When the problem is inside the application, we open the ticket, gather what they ask for, and sit in their queue. Your office manager should be running your front office, not explaining a database error to a support rep during morning huddle.

Their updates are the part that catches practices out. Practice software releases regularly carry server, workstation, and database prerequisites that are not communicated clearly, and an update applied without them is how a practice loses a morning. We take those on our schedule, outside patient hours, after checking what the release actually requires.