Do you do hourly break-fix work, or only monthly agreements?

Some businesses genuinely do not need a monthly agreement yet. A two or three person office running entirely in the cloud, with nothing that stops the business if it breaks for a day, is fine on an hourly basis. We work with clients like that and it is not a lesser relationship.

Where hourly stops making sense is the point where downtime costs real money, or where nobody at all is handling security. We would rather tell you that up front than sell you a plan you do not need and lose your trust three months later.

One thing to be clear about: backup is not included with hourly or monitoring-only arrangements. It can be purchased separately and we will quote it, but by default nobody is backing you up under those arrangements, and you should know that rather than assume otherwise.