Tired of Being Low Priority to Your IT Company?
Most businesses stay with a bad IT provider far longer than they should — not because they're happy, but because switching feels complicated. It isn't. And we'll prove it.
Serving Northeast Florida — Jacksonville, St. Augustine, Green Cove Springs, and surrounding areas.
Ready to Switch IT Providers?
Switching MSPs Is Easier Than You Think
We Handle the Entire Transition — You Just Say Go
One email to your current provider is all we need from you. We document your entire environment, coordinate the handover, and get your systems into our monitoring platform — all while your team keeps working normally. Most clients are fully transitioned with zero downtime. We’ve done this before. You won’t feel a thing.A Dedicated Team That Actually Knows Your Business
We’re a small MSP and we keep our client list intentionally tight. That means every client gets the same dedicated US-based helpdesk team — people who learn your systems, your staff, and your setup. No more re-explaining your environment every time you call. No more talking to someone different each time. Just a consistent team that treats your business like it matters, because to us it does.
We Don’t Turn Every Small Task Into a Billable Project
One of the most common complaints we hear from businesses switching MSPs goes something like this: “Every time we asked them to do something, it became a project with a quote attached.” Adding a new user. Moving a printer. Setting up a laptop. Migrating an inbox. At many larger MSPs, these are “out of scope” — and suddenly you’re looking at a project proposal for something that should take 20 minutes. We work differently. On our Full-Service Managed IT plan, the day-to-day tasks that keep your business running are included — no surprise quotes, no scope creep conversations, no feeling like every request is going to cost you extra. We’re your IT team, not a vendor looking for upsell opportunities.
What’s included vs. what’s a real project
We believe in being straight with you. Most of what your team needs day-to-day is covered under your monthly plan — new user setup, device configuration, software installs, inbox migrations, printer setup, and the hundred other small things that come up in a normal business week. Genuinely large-scope work — like a full server migration, a new office buildout, or a major infrastructure overhaul — will be scoped and quoted transparently before we start. No surprises, no hidden fees. Just an honest conversation about what’s involved and what it costs. The difference is that we’ll never look for reasons to scope something as a project when it isn’t one.
Under 1-Hour Response — In the Contract, Not Just a Promise
We speak your language — not confusing tech jargon. Our team explains solutions in plain English so you always know what’s happening with your systems and how we’re keeping them secure and running smoothly.
24/7 Monitoring — We See Problems Before You Do
We monitor your infrastructure around the clock. Most issues are resolved before your team even notices something was wrong. After a phishing scare or near-miss, we can add our Advanced Security layer — which includes MDR, XDR, and a full SOC team, and satisfies most cyber insurance requirements.
Microsoft 365 and Cloud — Fully Managed
From licensing and setup to security configuration and day-to-day management, we handle your entire Microsoft 365 environment. Whether you're migrating from an old setup or just need someone to own it properly, we've got it covered.
Direct Line to the Owner — Always
You're not dealing with a faceless corporation. The owner is personally involved in every account and reachable when something escalates. That accountability doesn't exist at the big MSPs. It does here.
“It doesn’t keep me awake at night. I know they’re there to protect our systems.”
Nelma Bazaldua
RM Myers Company Inc. — Switched to Advanced IT Support from a larger provider
Rapid Response
System Familiarity
Comprehensive Coverage
Proactive Monitoring
What's Included in Every Managed IT Plan
Everything You Need. One Predictable Monthly Cost.
24/7 Monitoring & Maintenance
We watch your systems around the clock and handle patching,
updates, and maintenance to stop problems before they reach your team.
Helpdesk & Remote Support
US-based helpdesk available during business hours with emergency
after-hours coverage. Most issues resolved remotely within the hour.
Onsite IT Support
When remote won’t cut it, our local technicians come to you.
Serving Jacksonville, St. Augustine, Green Cove Springs, Lake City,
and surrounding Northeast Florida areas.
Cybersecurity Protection
Endpoint protection, email security, and vulnerability management
as standard. Advanced Security add-on available for cyber insurance
compliance.
Microsoft 365 & Cloud Management
Full management of your Microsoft 365 environment — licensing,
security, user provisioning, and day-to-day support all handled.
Frequently Asked Questions About Switching IT Providers
How long does switching MSPs actually take?
Most transitions are completed within 2 weeks. We handle everything — documenting your environment, coordinating with your previous provider, and getting your systems into our monitoring platform. Your team experiences zero downtime during the process.
What do I need to do to get started?
Very little. You send one email introducing us to your current provider. We take it from there. Your involvement in the transition is less than 2 hours total.
Will there be any disruption to our business?
No. We transition in the background while your team keeps working. By the time we take over, your systems are already in our monitoring platform and your team already knows who to call.
What if our current MSP makes it difficult?
We've handled difficult transitions before. We know what to ask for, what you're entitled to, and how to get your documentation transferred professionally. It's our problem to solve, not yours.
What size businesses do you work with?
Primarily 5–50 employee businesses across Northeast Florida. We work with professional services, construction, non-profits, veterinary clinics, and more across Jacksonville, St. Augustine, Green Cove Springs, and surrounding areas.
Do you offer onsite support, or is it all remote?
Both. Most issues are resolved remotely within the hour. When hands-on help is needed, our local technicians come to you anywhere in Northeast Florida.
What does it cost?
Our Full-Service Managed IT plan as low as $100 per user per month. Use our pricing calculator to get an instant estimate for your team size — no sales call required.
What happens if we have a cyber incident after hours?
Our 24/7 monitoring catches most threats before they become incidents. If something does happen after hours, we're alerted immediately and respond.
Tired of IT problems slowing your business down?
Talk to Jeremiah.
No sales pitch — just 30 minutes to understand your situation and see if we’re the right fit.
