Backup and disaster recovery for Jacksonville businesses
Most businesses have backups. Far fewer have ever tried to restore from one. We back up your servers, computers and Microsoft 365 or Google Workspace, keep an offsite copy that ransomware cannot change, and watch every job so a failed backup gets noticed the day it fails, not the day you need it.
- Local and offsite copies
- Immutable cloud backup
- Microsoft 365 restores tested monthly
- Available without a managed plan
Four ways businesses lose data
A backup exists for the bad day. This is what the bad day usually looks like.
A server or a drive dies
Hardware fails without warning, and rarely at a good time. Without a usable backup, a dead drive can mean rebuilding years of work from old email attachments.
Ransomware
It encrypts everything it can reach, and it goes looking for the backups first. A copy it cannot reach or change is what lets you restore instead of negotiate.
Someone deletes the wrong thing
A folder dragged somewhere it should not go, a mailbox cleaned out when someone leaves, a spreadsheet saved over. It usually gets noticed weeks later, after the recycle bin has emptied.
Something happens to the building
Hurricane season, a burst pipe, a break-in. If the only backup sits in the same room as the server, it goes wherever the server goes.
Two copies, in two places
Your data gets a local copy for fast restores and an offsite copy for when the building is the problem. Each one covers what the other cannot.
Servers and computers
File servers, line of business applications, and the laptops and desktops that hold work nobody has anywhere else.
Local backup
- Kept on site for fast restores
- A single file or a whole machine
- Can run a failed server while the hardware is replaced
Offsite cloud copy
- Outside the building, out of the storm
- Immutable: it cannot be changed or deleted until it ages out
- Can bring a server up in the cloud if the office is out of action
Restores come from the local copy when the building is fine, and from the cloud copy when it is not. Microsoft 365 and Google Workspace get their own backup, kept outside Microsoft and Google.
Microsoft keeps 365 running. Keeping your data is on you.
Microsoft looks after the service. Getting back what your people delete, overwrite or lose to a compromised account is your job. Deleted email can be recovered for 14 days by default, and files in SharePoint and OneDrive sit in the recycle bin for 93 days. After that, they are gone.
Google Workspace works much the same way. Our backup keeps a separate copy of your email and files outside Microsoft and Google, and we test restoring from it every month.
More on how we run 365 and Google Workspace on our cloud and Microsoft 365 page.
What happens when a server dies
How long recovery takes depends on the server, the data and the hardware, so we do not put a number on it here. We will give you a straight answer for your setup. What does not change is the order of things.
We hear about it
Backup jobs and server health are monitored. A failed backup or a failing drive lands with us as an alert.
Your people keep working
If the server cannot be saved quickly, we start it from the backup, on site or in the cloud, and the office runs on it in the meantime.
New hardware, same data
Once replacement hardware is in, we restore to it and move everyone back. Nothing gets rebuilt from memory.
Backups pick back up
Backups resume on the new machine and get checked before the ticket is closed.
What is covered, and how it is billed
No dollar figures here, because the total depends on your setup. The pricing calculator gives you a monthly estimate in about a minute.
Microsoft 365 and Google Workspace
Email, OneDrive, SharePoint and Google Drive, backed up outside Microsoft and Google, with a test restore every month.
Servers
A local copy for fast restores and an immutable offsite copy, with every job monitored. A failed server can run from the backup while it is replaced.
Laptops and desktops
For the machines that hold work nobody has anywhere else, including the laptops that leave the building.
Not looking for a managed plan?
Backup is available on its own. If your IT is handled some other way, or you work with us by the hour, we can set up and monitor backup for your servers, computers or Microsoft 365 without the rest. If you would rather hand off everything, that is our IT support.
Questions people ask about backup
Something not covered here? Call us at 904-204-6870 and ask.
Isn't Microsoft 365 already backed up?
Microsoft keeps the service running and holds on to deleted items for a limited time: 14 days for email by default, and 93 days for files in the recycle bin. It does not keep a separate copy that you control. Our backup does, and we test restoring from it every month.
Can ransomware get to the backups?
It can try. The offsite cloud copy is immutable, which means it cannot be changed or deleted until it ages out, by ransomware or by anyone else. Even if your server and the local copy are both hit, the cloud copy is still there to restore from.
How quickly can you get us running again?
It depends on what failed and how much data is involved, so we do not publish a number. What we can say is that a dead server does not have to mean a dead office: we can run it from the backup, on site or in the cloud, while the hardware is replaced.
Do we have to be a managed client?
No. Backup is available on its own for servers, computers and Microsoft 365 or Google Workspace. Managed clients get Microsoft 365 or Google Workspace backup included in their per user price.
What does backup cost?
Microsoft 365 and Google Workspace backup is included on managed plans and can be added for everyone else. Server backup is billed per server, with up to 1TB of storage included. The pricing calculator gives you a monthly estimate.
How do we know whether our current backups work?
Ask us to look. Our free IT assessment reviews your backups along with your network and security, and you keep the written summary whether or not you hire us.
Find out whether your backups would actually work
Our free IT assessment checks your backups along with your network and security. You get a written summary either way.